Shipping costs vary depending on your exact location and shipping option.

Why didn't my shipment come in one package?

We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.

Where do you ship?

We provide international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.

How do you ship?

We ship orders oversea by mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.

Standard Shipping: The shipping time will depend on your exact location. However, it usually takes only 8-15 business days for shipping to the US and 15-20 business days for international shipping.

*Some of our couriers are currently experiencing slight delays in their networks due to COVID-19 and they are working hard to get your orders to you as soon as possible*

 
How can I track my order?

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

 
When will my tracking number appear?

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to the courier, i.e. once the shipment has left the fulfillment center.

 
Can I track my order from this website?

 Yes certainly! Simply click on the "Track Order" option on the main menu and enter you're tracking number you received by email/sms.

Please note that the tracking information will be displayed after 2-5 days after being updated.

For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

Why is my shipment status unchanged?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

 How can I pay for my order?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in British Pounds but you can select your country from the bottom right of the site and it will automatically convert the price for you to make it easy for you when placing order.

Which currency are using on the website?

Our products are listed in British Pounds. But you can select your country from the bottom right of the site and it will automatically convert the price for you and there is no extra fees, don't worry!

First of all, visit our store at: https://www.ismileteeth.co.uk. Choose products that you love, then click "Add to cart" and "Check out". Then fill in your information and pay. That's it! Very easy.